1. Introduction
TBT Construction Limited (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, https://tbtconstruction.co.uk/, contact us, request a quotation or use our construction and renovation services.
We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Business name: TBT Construction Limited
Website: https://tbtconstruction.co.uk/
Email: info@tbtconstruction.co.uk
Telephone: 07387 848800
Business location: Chelsea, West London, United Kingdom
For the purposes of data protection legislation, TBT Construction Limited is the data controller responsible for the personal information described in this policy.
If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.
3. What Personal Information We Collect
We may collect and process the following information when you contact us or use our website:
Contact information: your name, email address and telephone number.
Enquiry information: details of your project, the services you require and any messages you send us.
Property information: your property address, postcode, project requirements and relevant photographs or documents you choose to provide.
Customer information: information required to prepare quotations, manage projects, arrange appointments and communicate with you.
Technical information: information such as your IP address, browser type, device information and website usage data, where collected through website hosting, security tools or analytics technologies.
We only seek to collect information that is reasonably necessary for the purposes described in this policy.
Please do not send us sensitive personal information unless it is genuinely necessary for your enquiry.
4. How We Use Your Personal Information
We may use your information to:
Respond to enquiries submitted through our website, by email or by telephone.
Prepare quotations and estimates for construction, renovation and building services.
Arrange consultations, property visits and appointments.
Communicate with you before, during and after a project.
Plan and deliver agreed construction or renovation work.
Maintain customer, project and business records.
Process payments and manage invoices where applicable.
Meet our legal, tax, accounting, insurance and regulatory obligations.
Maintain website security, prevent misuse and improve website performance where appropriate.
We will not use your personal information for unrelated purposes without a lawful basis to do so.
5. Our Lawful Bases for Processing
Under UK GDPR, we must have a lawful basis for using personal information. Depending on the circumstances, we may rely on the following:
Contract and steps before entering into a contract
We use your information to respond to requests for quotations, discuss proposed work and fulfil our contractual obligations when you become a customer.
Legitimate interests
We may use relevant information to manage our business, respond to genuine business enquiries, maintain appropriate records, protect our website and improve our services, provided these interests do not override your rights.
Legal obligation
We may process and retain information where required to comply with applicable laws, including tax, accounting and other legal requirements.
Consent
Where consent is legally required, such as for certain non-essential cookies or electronic marketing, we will ask for your consent before carrying out the relevant processing. You can withdraw your consent at any time.
6. How We Share Your Information
We do not sell your personal information.
We may share relevant information with trusted third parties when reasonably necessary, including:
Website hosting providers and website maintenance providers.
Email and business communication service providers.
Accountants, insurers and professional advisers.
Subcontractors or other tradespeople involved in delivering your project, where they need the relevant information.
Payment service providers, where applicable.
Public authorities, regulators, courts or law enforcement agencies where required by law.
We take reasonable steps to ensure that third parties handling personal information on our behalf protect it appropriately.
Where information is transferred outside the United Kingdom, we will take the steps required by applicable data protection legislation to ensure that the transfer is lawful and adequately protected.
7. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting, tax, insurance and contractual requirements.
For example:
General enquiries: retained for as long as needed to respond and manage the enquiry, with unsuccessful enquiries periodically reviewed for deletion.
Customer and project records: retained for the period needed to manage the project, address relevant disputes or claims and meet applicable legal obligations.
Financial and accounting records: retained for the period required by applicable law.
Technical and cookie data: retained according to the relevant provider’s settings and the purpose for which the data is collected.
When information is no longer required, we will securely delete it or anonymise it where appropriate.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies to ensure that it functions properly, maintain security and, where configured, understand website usage.
Cookies may include:
Strictly necessary cookies: required for essential website functions and security.
Analytics cookies: used to understand how visitors interact with the website, if analytics tools are installed.
Marketing cookies: used to measure or personalise advertising, if relevant tools are installed.
Where consent is legally required, non-essential cookies will only be placed after you have given consent. You should be able to change or withdraw your cookie preferences through the website’s cookie settings, where available.
You can also manage cookies through your browser settings. Blocking certain cookies may affect website functionality.
For more information about cookie consent requirements, see the Information Commissioner’s Office guidance at https://ico.org.uk/.
9. Marketing Communications
We may occasionally contact you with information about our services where we are legally permitted to do so.
We will obtain consent where required by law. If we send you marketing communications, you can ask us to stop at any time by following the unsubscribe instructions provided or contacting us directly.
We do not need your marketing consent simply to respond to a quotation request or communicate with you about work you have asked us to undertake.
10. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, alteration, disclosure or destruction.
These measures may include access controls, secure website connections, appropriate security updates and limiting access to information to those who need it for legitimate business purposes.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
11. Your Data Protection Rights
Depending on the circumstances and applicable law, you may have the right to:
Access the personal information we hold about you.
Rectify inaccurate or incomplete information.
Request erasure of your personal information where the legal requirements are met.
Restrict processing of your information in certain circumstances.
Object to processing based on legitimate interests or to direct marketing.
Request data portability where the right applies.
Withdraw consent where we rely on consent to process your information.
These rights are subject to applicable legal conditions and exceptions.
To exercise a right or ask a question about your information, email info@tbtconstruction.co.uk or telephone 07387 848800.
We may need to verify your identity before responding to certain requests. We will respond within the time limits required by law.
12. Complaints
If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to complain to the UK’s Information Commissioner’s Office (ICO):
Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113
You are entitled to contact the ICO directly if you believe your personal information has been handled unlawfully.
13. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of websites that we do not operate.
We recommend reading the privacy policy of any third-party website you visit.
14. Children’s Privacy
Our construction and renovation services are intended for adults and property owners. Our website is not intended to collect personal information from children deliberately.
If you believe a child has provided personal information to us unnecessarily, please contact us so that we can review the matter and take appropriate action.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology or legal obligations.
Any changes will be published on this page, together with an updated revision date.
We recommend reviewing this page periodically to remain informed about how we handle personal information.
16. Contact Us
If you have any questions about this Privacy Policy or our use of personal information, please contact:
TBT Construction Limited
Website: https://tbtconstruction.co.uk/
Email: info@tbtconstruction.co.uk
Telephone: 07387 848800
Location: Chelsea, West London, United Kingdom
We will be happy to assist with your enquiry.
